Frequently Asked Questions
Find answers to common questions about our products and services
Are Twist products cruelty-free?
Yes, all Twist products are 100% cruelty-free. We do not test on animals, nor do we work with suppliers who do.
How do I know which products are right for my skin type?
Each product page includes a 'Best For' section. You can also take our online Skin Quiz to receive a personalized routine.
Are your ingredients organic?
We prioritize high-quality natural and organic ingredients wherever possible, ensuring they meet our clinical efficacy standards.
Can I change or cancel my order after it has been placed?
Orders are processed quickly. Please contact our support team within 1 hour of placement to request any changes.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. Check our shipping page for the full list.
Is the packaging recyclable?
Sustainability is core to Twist. 90% of our glass and plastic packaging is fully recyclable. Please check the bottom of the container for specific instructions.